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Support

At SerenityGPT, we are committed to providing exceptional support to help you maximize the value of our platform. Our dedicated support team is here to assist with any inquiries, troubleshooting, or guidance you may need throughout your experience with SerenityGPT.

Support hours

Our standard support hours are Monday to Friday, 9 AM to 6 PM (UK time, excluding UK bank holidays).

Contact options

We offer multiple ways to get in touch with our support team, depending on the nature and urgency of your request:

For general questions, technical support, or troubleshooting, please contact us via email:

If you are facing a critical issue that requires immediate and urgent attention, we recommend reaching out to your dedicated SerenityGPT representative for priority support. This ensures that urgent matters are resolved as quickly as possible. Our team strives to resolve urgent matters within 1-2 hours during support hours.

Issue escalation process

For critical production issues and urgent matters, please refer to the escalation procedures outlined in your Master Services Agreement. This document details the process for escalating issues, ensuring priority handling of critical incidents.

If you have any questions regarding your escalation procedures, please contact your dedicated SerenityGPT representative or reach out to us at support@serenitygpt.com.

Self-help resources

Explore our documentation for step-by-step guides, FAQs, and troubleshooting tips. It’s a quick way to find solutions to common issues and learn more about SerenityGPT’s features.

Priority support

Your dedicated SerenityGPT representative is always available to assist with critical issues, ensuring urgent matters are handled promptly by our expert team.

Service Level Agreement (SLA)

SerenityGPT ensures a 99% uptime and guarantees response times within agreed-upon SLAs. Contact us to learn more about our service agreements tailored to your organization’s needs.

Feedback

We value your feedback! During our monthly service reviews, we always request feedback to ensure that we’re meeting your needs and continually improving our support services. If you have any additional suggestions or comments, please don’t hesitate to contact us at support@serenitygpt.com.